Test Bank for A Guide to Service Desk Concepts 3rd Edition by Knapp
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A Guide to Service Desk Concepts, Third Edition, discusses the
different types of service desks that exist, how they are measured by the
organizations they support, the varying roles and skills required within a
typical service desk, and the processes and technologies commonly used to
ensure the service desk is operating efficiently and effectively. In this
edition, the author also includes references to ITIL V3 best practices, leading
quality and IT service management frameworks and standards, up-to-date
research, trends, case studies and resources, and the latest information
regarding the role of outsourcing and certification in the service desk.
Product details
Language: English
ISBN-10: 0324785062
ISBN-13: 978-0324785067
9780324785067
Link download full: https://digitalcontentmarket.org/download/test-bank-for-a-guide-to-service-desk-concepts-3rd-edition-by-knapp/
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