Solution Manual for A Guide to Service Desk Concepts 3rd Edition by Knapp

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A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regard

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Language: English
ISBN-10: 0324785062
ISBN-13: 978-0324785067                 9780324785067

Link download full: https://digitalcontentmarket.org/download/solution-manual-for-a-guide-to-service-desk-concepts-3rd-edition-by-knapp/

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